Digital Transformation

Go-Live Rescue and Stabilization

Rapid, specialized intervention to correct and stabilize newly implemented or upgraded systems experiencing issues after go-live (Post-Go-Live Support).

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Go-Live Rescue and Stabilization

Service Overview

Go-Live Rescue and Stabilization

When technology platforms such as newly deployed ERP systems experience disruption or operational failure after go-live, we deploy a specialized rapid-response team to intervene immediately and perform precise root cause analysis within an accelerated timeframe. We implement immediate corrective actions to stabilize the system, restore performance, and address underlying issues, while providing user support and targeted training on both interim workarounds and permanent solutions to ensure business continuity.

We deliver an urgent go-live rescue service to resolve failed deployments, broken integrations, synchronization outages, and instability in the production environment. The service prioritizes the stabilization of critical business processes, followed by structured problem diagnosis and disciplined remediation under clear operational controls, restoring the system to a reliable and sustainable steady state. The service also includes the development of comprehensive operational documentation and standard operating procedures to ensure continued performance and stability after incident closure.

Our objective is to rapidly restore operational stability, minimize downtime-related losses, and ensure the organization realizes the expected return on its technology investment with confidence and long-term resilience.

Required Documents

System landscape summary (applications, databases, integrations, environments)
Integration list (APIs, batches, queues) with owners and schedules
Recent incident log and symptoms (errors, timeouts, mismatches, rejection reasons)
Access to logs and monitoring (app logs, DB logs, job history, error tables)
Sample payloads or files that reproduce the issue (requests, responses, batches)
Current reconciliation method (control totals, balancing reports, acceptance rules)

What's Included

Rapid operational intervention to contain critical failures
Systematic root cause analysis of issues
Stabilization of critical operations and data flows
Resolution of integration failures and synchronization breaks
Controlled corrective actions under clear operational controls
Restoration of reporting and reconciliation reliability
Preparation of operational documentation and standard operating procedures
Delivery of a stable and dependable production environment

Service Execution Steps

1
Immediate Containment and Impact Assessment

Stopping operational impact and assessing business exposure

2
Evidence Collection and Log Analysis

Reviewing logs, errors, and monitoring data to identify failure patterns

3
Root Cause Diagnosis

Identifying the true root cause rather than treating symptoms

4
Corrective Actions and Stability Restoration

Applying technical and operational fixes with close performance monitoring

5
Operational Verification and Reconciliation

Validating data accuracy, synchronizations, and outputs

6
Documentation and Structured Handover

Preparing runbooks and handing over the system in a stable state

Service Benefits

Rapid restoration of critical operations through controlled, auditable fixes
Reduced recurrence of failures by addressing root causes rather than temporary fixes
Structured handover to internal teams including runbooks and known issues log
Improved reliability and traceability through effective exception handling and reconciliation